The Retail Doctor Blog

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Family-Run Small Businesses Don't Have To Close

You can't open a newspaper, turn on the TV, or go online without seeing a story of a venerable business calling it quits...

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10 "What" Questions Retailers Ask About Retail

What does great customer service look like? When done right, great customer service creates an exceptional experience an...

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Sales Training - 5 of The Stupidest Questions to Ask Retail Shoppers

Retailers must stop tripping themselves up, or their brick-and-mortar stores will bleed customers. Don’t blame online sa...

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Luxury Retail: Great Customer Service Example from Four Seasons

So many times when we talk about an exceptional experience, people talk about fast food or getting a botched order corre...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.