Bob Phibbs Posts by Bob Phibbs

Employee Training Is Broken - You Can Blame Google or You Can Fix It

Employee training has devolved because of the always-on Google or Siri solution to all inquiries. Unless employees are l...

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Retail Selling Tip: What If Home Depot Had A Dressing Room?

What if Home Depot had A dressing room? Can you picture it? A guy picks up several chain saws and heads off to a room to...

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Why And How to do an Employee Review

Employee reviews are one of the most neglected tools retailers can use to increase their sales. By using regular employe...

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Motivation Beyond Paying Retail Sales Commission: 3 Ways To Get Employees To Sell

Motivating employees. It’s always tough in a retail store. You want to be as successful a retailer as Apple, Nordstrom, ...

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