Posts by Bob Phibbs
Are Your Retail Salespeople Vomiting On Your Customers?
It was the summer of '72, I was at my aunt's house in Remington, Virginia. It was early on a beautiful summer night, all...
Ted Baker Delivers The Best Shopping Experience Around
After an interview at CNN in New York, I was to catch up with my buddy Tony at the new Men’s Nordstrom just down the way...
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Retailers And CPG Manufacturers Take The Lead In Social Activism And Gain Sales As A Result
Updated August 25, 2022 Gillette sells razors, Nike sells shoes, Starbucks sells coffee, and Patagonia sells sportswear,...
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Oracle NetSuite + Retail Doc Survey Reveals Customer Service Disconnect
Updated May 3, 2024 Hey Alexa, 95% of consumers don’t want to talk to a robot when shopping. Oracle NetSuite and I partn...
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