Bob Phibbs Posts by Bob Phibbs

How To Save A Sale By Dealing With Stump The Chump

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometim...

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Best Suggestive Selling Tips and Techniques for Luxury Retail Stores

Do you want fries with that? is probably the most derided add-on question ever asked. And at the time, it also proved th...

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3 Ways Brick and Mortar Stores Are Fighting Back Against Amazon

After attending the NRF Big Show I came upon three tech solutions retailers are using to bolster their in-store efforts ...

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What Is Exceptional Customer Service?

Updated April 4, 2024 What is exceptional customer service? It makes that one human being in front of you feel that for ...

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