Bob Phibbs Posts by Bob Phibbs

Shopping GPS
A 5-Point Road Map How To Compete With Amazon

Updated May 22, 2024 Levi's made headlines when its stock gained 32% on its first trading day. While Levi's sales and pr...

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The Future of Retail: 9 Experts Share Insights

Even as headlines about the retail apocalypse returned after widely expected store closures were announced...hope was pa...

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Knowing Your Customer: How to Improve Retail Customer Service

Updated April 30, 2024 I had just completed a business makeover of Eklund’s, an agricultural equipment dealer in rural u...

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J.C. Penney
Here’s The Bold Vision Of How I Would Fix J.C. Penney

I’ve been quoted a lot regarding J.C. Penney, beginning with Ron Johnson’s botched makeover filled with hubris a few yea...

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