Posts by Bob Phibbs, the Retail Doctor
Bad Customer Service Examples: 50 Things Retail Employees Shouldn't Do
A single bad interaction is often all it takes to lose a customer for good, and once they try a competitor or go online ...
Retailers: How To Handle A Customer Complaint in Six Steps
To handle a customer complaint, let the customer get it all out, don't second guess, apologize and ask what they want, t...
Zappos Pays People To Quit - Should you?
I've always said, "The employee should go when their mind has already left." Unfortunately, that often happens quite a w...
Five Retail Sales Training Tips From Selling Shoes
The best shoe salespeople never guess a customer's size, they measure it, and they never bring out just one pair when th...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth