Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

How To Correct The 5 Biggest Salesperson Turnoffs For Retail Customers

Updated November 29, 2024 Untrained retail employees often think merchandise sells itself. That if a customer wants some...

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7 Tips For How To Make Your Retail Jewelry Store More Profitable

I’ve spoken to several pawnbrokers and jewelry retailers lately and commented about luxury sales and how things need to ...

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Creating the Right Retail Environment for Luxury Sales

Selling luxury products without a discount goes hand in hand with designing a retail space to accommodate the world's mo...

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Ditch Being Passive and Increase Retail KPIs

Updated December 26, 2025 Passive selling lowers retail KPIs because employees rely on discounts and self-selling mercha...

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