Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

Questions to Ask
7 Questions That Must Get a 'Yes' to Close More Retail Sales

Updated November 21, 2024 If you work in retail sales, you must care more about the customer than yourself. Yes, you mig...

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How To Avoid Hearing A Customer’s “No, I’m Just Looking” Ever Again

Updated Apr 18, 2025 Retail salespeople hate to hear, "No, I'm just looking." Brick-and-mortar stores typically experien...

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How to Conquer Your Selling Fears

Updated October 1, 2024 I was talking to a pool builder who had just installed a new pool in a high-end neighborhood. Hi...

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4 Tips How To Avoid Overbuying Merchandise For Your Retail Store

This post is for retail buyers, but here's a question: Do you know what makes a Rolls Royce a Rolls Royce? Yes, they are...

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