Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

How To Interview And Discover Amazing Retail Employees [Hiring]

I made a dessert for some friends the other night. When one of my guests took a bite, her face soured; she said it taste...

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Angry Customer
One More Reason Customers Don't Return To Retail Stores

Customers don't return to retail stores because of your employees, either veterans who come off as elitist and condescen...

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sabotage
11 Ways Your Retail Employees Sabotage Your Sales

We’ve heard the drumbeat for a while now, traffic is down in brick-and-mortar retail stores. The browsing is now done on...

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Checkout
How to Improve Retail Conversion Without More Traffic

You can raise sales without a single extra customer by closing more of the ones you already have. Same door count, highe...

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