Posts by Bob Phibbs, the Retail Doctor
Retail's AI Taskmaster: Technology Turns Associates into Digital Servants
I shared a story last month about a visit to Saks where associates were too engrossed in their smartphones to look up at...
Is Your Store Network Ready for Modern Retail? What 600 Global Stores Learned
While I was at NRF's Big Show, I was able to chat about one the one least sexy technologies with James Hughes, who runs ...
Last Mile Letdown: How Retailers Kill Customer Loyalty at Checkout
Retailers spend countless hours and resources training frontline teams to handle difficult customers. But who's addressi...
Why You Hate Firing An Employee, And How To Deal With It
Updated 12/1/24 My parents divorced when I was 11. For a long time, I felt there was something I could have done to prev...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth