Posts by Bob Phibbs, the Retail Doctor
"Welcome In" Isn't a Greeting: Why Customers Leave Without Buying
Customers leave a store without buying because nobody engaged them. Not price, not selection, not Amazon. You've heard i...
75 Things Retail Employees Can Do When They're Not Busy
When the store is slow, retail employees should clean and restock, tidy displays, check inventory, practice greetings an...
7 Critical Service Failures Driving Customers Away (And How Training Solves Them)
The scene plays out in one of America's most prestigious department stores: A customer looking to purchase a high-end co...
How My Most Embarrassing Conductor Moment Transformed My Retail Career
Your retail sales team is conducting a performance every day—and customers notice every unnecessary movement. I stood in...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth