Posts by Bob Phibbs, the Retail Doctor
Your employees don't smile, greet customers, or follow any script. Your sales are flat. Most retailers don't look in the...
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Restaurants used to be one of America's default "third places," where neighbors gathered to break bread. Now, three out ...
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Credit card customers spend more than cash customers ... a lot more. Research shows card users spend 12 to 18 percent mo...
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Customer acquisition costs are up 38%, while retention rates keep sliding. Your marketing budget is working harder and d...
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