The Retail Doctor Blog
Why Do Customers Say They'll Be Back and Never Come Back?
Because nothing got resolved and nothing got scheduled. "I need to think about it" is almost never about thinking. It is...
Should You Sell From Behind a Counter?
No, not once the selling starts. The counter protects inventory; it does not sell it. Stores that let the case run the c...
How Do I Keep a Shopper Engaged?
Keeping a shopper engaged in a store comes down to two moves: ask questions, and get the merchandise into their hands. A...
Should I Get Customers In and Out Fast?
Retailers tell me all the time, "We just want to get our customers in and out quickly." When somebody asked me directly ...
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