The Retail Doctor Blog

Bob Phibbs through the years
How Retail Saved My Life

This is the origin story of The Retail Doctor. It doesn't start in a store. September 1, 1974 Scott said he could get ti...

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Your Associates Passed the Training. So Why Can't They Sell?

Retail training fails for one reason: it protects associates from failure instead of using it as the mechanism for learn...

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Why Retail Franchise Systems Struggle to Scale Sales Consistently

Retail franchise systems struggle to scale sales consistently because they standardize operations, not selling. Most fra...

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Gibson Garage London
22 Photos, 5 Retail Lessons: What London's Best Stores Get Right

Last week I walked, drove, and rode a horse through London visiting some of the best retail in the world. Department sto...

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