Almost every retailer looks at employee scheduling as their most expensive operating cost. I see employees as an asset, ...
Read The ArticleCustomers go online to buy - frequently replacement purchases - but go to stores to discover. That moment of discovery n...
Read The ArticleThe opportunities for coaching retail employees are huge and exemplified in this brief story... Missing the mark on cust...
Read The ArticleI received a gift the other day from a friend via Amazon.com. At the bottom of the packing list was a question, "Would y...
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