Customers go online to buy - frequently replacement purchases - but go to stores to discover. That moment of discovery n...Read The Article
I received a gift the other day from a friend via Amazon.com. At the bottom of the packing list was a question, "Would y...Read The Article
I was talking to a frustrated CEO last week. Their No. 1 store was failing, and he felt it was the manager’s fault. I a...Read The Article
A survey by LoyaltyOne showed that approximately half of consumers reported experiencing a problem on their last shoppin...Read The Article
Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.