Customers go online to buy - frequently replacement purchases - but go to stores to discover. That moment of discovery n...
Read The ArticleI received a gift the other day from a friend via Amazon.com. At the bottom of the packing list was a question, "Would y...
Read The ArticleI was talking to a frustrated CEO last week. Their No. 1 store was failing, and he felt it was the manager’s fault. I a...
Read The ArticleA survey by LoyaltyOne showed that approximately half of consumers reported experiencing a problem on their last shoppin...
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