Almost every retailer looks at employee scheduling as their most expensive operating cost. I see employees as an asset, ...
Read The ArticleCustomers go online to buy - frequently replacement purchases - but go to stores to discover. That moment of discovery n...
Read The ArticleI received a gift the other day from a friend via Amazon.com. At the bottom of the packing list was a question, "Would y...
Read The ArticleI was talking to a frustrated CEO last week. Their No. 1 store was failing, and he felt it was the manager’s fault. I as...
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