Posts about Customer Service (18)

The Ritz-Carlton Review: My Personal Customer Service Horror Story

I was standing naked, covered only in a towel, and yelling down from the second floor of the men’s spa at the Ritz-Carlt...

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Could Bad Retailing Be At The Heart Of Trump Sanders Voter Outrage?

Donald Trump and Bernie Sanders are tapping into a great discontent in the US right now. This isn’t a political post but...

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Customer Service: How To Win Back Lost Customers

It’s great to have raving fans, and it’s great to concentrate on attracting new customers to offset lost customers, but ...

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Best Retail Blog Posts

Updated for relevance September 21, 2023 Before we close the book on the year, here are some of my most popular retail b...

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