Posts about Customer Service (20)

Hey Retailers! Nordstrom Customer Service Problems Are Yours Too

I’m a traditional shopper at Nordstrom and have been since I worked at South Coast Plaza in Southern California thirty y...

Last updated on August 17, 2021

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Customer Service: 4 Tips How To Handle A Customer On Their Cell Phone

In an increasingly turned-on world, a leading cause of poor customer service from retailers is caused by trying to wait ...

Last updated on April 12, 2022

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Are Independent Hardware Stores Ready For A Reboot?

Do you remember being at a bowling alley or supermarket and seeing the old claw game? The one where you navigate the joy...

Last updated on October 10, 2024

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Retail Expert Tells How To Scare Off Customers

I was on the MSNBC Your Business program for their Halloween show. Yes, that's me in the devil cap with trident below. T...

Last updated on February 10, 2022

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Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth

Tired of watching potential sales walk out your door? Smart retailers know that today's winning formula isn't just about stocking shelves - it's about creating experiences that turn browsers into buyers. That's why over 83% of store owners who implement our proven SalesRX training system see double-digit sales growth.

We transform your retail associates into skilled experience creators who know how to connect, engage, and close sales naturally.

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