Posts about Customer Service (20)

Retail Expert Tells How To Scare Off Customers

I was on the MSNBC Your Business program for their Halloween show. Yes, that's me in the devil cap with trident below. T...

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Marketing With Coupons? Don't Hold Back

I received this email asking for my retail advice... Dear Bob, This past Tuesday, my husband and I took our car in to a ...

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Let's Call It What It Is: Customer Service Is Damage Control

OK so let me just say I know I was an ass when I managed a retail store back in the early 80’s. That's because I wouldn’...

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Retail Advice: What To Say Before They Go Out The Door

As a retail consultant, I find people are always looking to me for retail advice to increase their sales. Everyday exper...

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