Artificial intelligence (AI) is no longer just a buzzword—it's becoming an essential tool for brick-and-mortar success. ...
I shared a story last month about a visit to Saks where associates were too engrossed in their smartphones to look up at...
While I was at NRF's Big Show, I was able to chat about one the one least sexy technologies with James Hughes, who runs ...
Retailers spend countless hours and resources training frontline teams to handle difficult customers. But who's addressi...