At the moment after someone has walked into your store but before the salesperson has spoken to them, anticipation build...
As brick-and-mortar retailers continue to look for how to compete with online, many are realizing they have to do more w...
Visual merchandising covers everything from how you visually arrange your merchandise to how you interrupt traffic patte...
As a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I waite...