The Retail Doctor Blog

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7 Retail Customer Service Experience Mistakes and What They Cost You

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I waite...

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How To Gain A Positive Customer Perception Of Your Brand

What customers think of you decides how much you can charge for your product, what kind of employees you have working fo...

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5 Quick Steps to Closing a Sale in Retail

Closing a sale. Why is it so hard to do? Because you are putting yourself on the line. Did you read the situation correc...

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The Causes and Consequences of Bad Customer Service

The reason for a bad customer service experience could be summed up by Lily Tomlin's character Ernestine, "We're the pho...

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