Bob Phibbs Posts by Bob Phibbs

Not closing the sale
8 Reasons Why Customers Don’t Buy From You

No matter what you sell, there is nothing more frustrating than trying to figure out why a shopper didn’t buy from you. ...

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Guitar
Retailers Are you Blaming the Customer or Selling the Experience?

I love checking out art museums on vacation. I usually meet the docent because I stand too close to the artwork and get ...

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Questions to Ask
7 Questions That Must Get a 'Yes' to Close More Retail Sales

Updated November 21, 2024 If you work in retail sales, you must care more about the customer than yourself. Yes, you mig...

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How to greet customers in a store
How To Avoid Hearing A Customer’s “No, I’m Just Looking” Ever Again

Updated Apr 18, 2025 Retail salespeople hate to hear, "No, I'm just looking." Brick-and-mortar stores typically experien...

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