Bob Phibbs Posts by Bob Phibbs

The Ritz-Carlton Review: My Personal Customer Service Horror Story

I was standing naked, covered only in a towel, and yelling down from the second floor of the men’s spa at the Ritz-Carlt...

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9 Tips To Get Last Minute Shoppers To Spend More In Your Retail Store

Updated November 21, 2024 How can brick-and-mortar retailers compete against online retailers to get their fair share of...

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9 Ways How To Compete With Online Retail Bandits Stealing Your Business

So many retailers love to complain that online retailers are killing them. And yes, online is affecting all of us, but y...

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How The Best Retail Salespeople Make The Sale

Updated October 4, 2024 I've written about bad customer service experiences, but this time, I thought you should see wha...

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