Bob Phibbs Posts by Bob Phibbs

Man with eyes closed and fingers crossed
Retail Management: How To Get Your Employees To Do What You Want

Updated September 16, 2024 One of my first clients was a coffee roaster, and I remember the owner recounting a story abo...

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3 Retail Customer Service Stories To Get You From Cringing To Caring

Published June 11, 2017, Updated August 26, 2022 I have been a loyal Nordstrom shopper for decades. It was the pinnacle ...

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3 Retail Management Tips From Michael Kors Closing Stores

Michael Kors received a lot of attention for announcing they would be closing about 125 retail stores over two years. Co...

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Authentic, Highly Effective Emotional Selling In Five Steps

Updated November 13, 2024 Do you know where so many retail salespeople go wrong with emotional selling? They try to sell...

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