Posts by Bob Phibbs
What’s The Best Shipping Software For Your Retail Operations?
When I was first starting out, one of my first jobs was as a janitor and shipping clerk at Slavick's jewelers in Glendal...
The Off Price Retail Market Isn't The Way To Go, Customer Service Is
Back when I was a kid, I had a coughing fit at a concert. My mom looked down at me, grabbed her purse, and gave me a tis...
How To Close A Sale? Address Shoppers Five Roadblocks
Updated April 4, 2024 The days of trying to make shoppers buy something are gone. The world has changed even if you try ...
The Ritz-Carlton Review: My Personal Customer Service Horror Story
I was standing naked, covered only in a towel, and yelling down from the second floor of the men’s spa at the Ritz-Carlt...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth