Bob Phibbs Posts by Bob Phibbs

when the customer comes first, the customer will last
5 Best Management Practices For A Customer First Focus

Updated June 25, 2024 When I was selling cowboy clothes in the Santa Monica Place mall back in 1982, I received a call.“...

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Martin Lindstrom: Branding, Tribes and the Dissolution of Empathy

Martin Lindstrom is the world's leader in branding and marketing. Having started when he was a child presenting a market...

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Motivation
3 Steps To Motivate Yourself And Increase Retail Sales When It’s Slow

Updated June 4, 2024 When business slows down, it is easy to become despondent or lazy. Whether you had a great year or ...

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Employee Training Is Broken - You Can Blame Google or You Can Fix It

Employee training has devolved because of the always-on Google or Siri solution to all inquiries. Unless employees are l...

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