Bob Phibbs Posts by Bob Phibbs

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3 Customer Service Techniques That Can Skyrocket Your Store Sales

The one common denominator when it comes to retail sales is...people. And how those people interact with each other. I c...

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Four Retail Business Ideas That Stand Out From the Competition

Updated May 29, 2024. If you're paying attention to the doom and gloom associated with retail, it might seem that the ex...

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Is Customer Service A Battle? Apparently

An article in the WSJ profiled JetBlue Airlines employees - 10% of whom were previously firefighters or cops. "Now, as a...

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Public Speaking? Avoid These 5 Common Presentation Errors

This post is for all of you having to make a presentation to a group or do public speaking at your convention. We’ve all...

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