Bob Phibbs Posts by Bob Phibbs

Shaking hands at a conference
Twelve Do's and Don’ts For Getting The Most From A Conference

Spring is when conferences are being planned and manufacturers, distributors and associations are inviting you to come t...

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Roadblocks
How To Close A Sale? Address Shoppers Five Roadblocks

Updated April 4, 2024 The days of trying to make shoppers buy something are gone. The world has changed even if you try ...

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Dog with head on women's shoulder
How To Build Retail Customer Loyalty

Updated October 30, 2024 Lower footfalls, conversions, and margins haunt many retailers, from the biggest box to the tin...

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The Ritz-Carlton Review: My Personal Customer Service Horror Story

I was standing naked, covered only in a towel, and yelling down from the second floor of the men’s spa at the Ritz-Carlt...

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