Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

Retail managers
12 Essential Retail Manager Skills: What Separates Good Managers from Great Ones

Updated September 21, 2026 The best retail managers combine multi-tasking, decision-making, and financial acumen, not ju...

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Difficult customer
Resolve Retail Customer Complaints in 4 Easy Steps

To resolve a retail customer complaint, use four steps: listen without interrupting, acknowledge their frustration, offe...

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happy boutique employee
The Disconnect of Retail Salespeople To Happiness

To succeed in retail, especially luxury retail, employees must be taught that a customer is not just another chance to s...

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Salesperson and customer adding on to a sale
Best Cross Selling and Upselling in Retail Tips

Updated August 1, 2024 Cross-selling and upselling in retail are the foundations of raising the average ticket. Cross-se...

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Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth

 

Tired of watching potential sales walk out your door? Smart retailers know that today's winning formula isn't just about stocking shelves - it's about creating experiences that turn browsers into buyers. That's why over 83% of store owners who implement our proven SalesRX training system see double-digit sales growth.

We transform your retail associates into skilled experience creators who know how to connect, engage, and close sales naturally.

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