Posts by Bob Phibbs, the Retail Doctor
How Do You Get Multiple Stores Ready for the Holidays?
Give every store the same behaviors, not just the same task list. Over-hire and lock the schedule early. Drill what can ...
How Do I Hire Seasonal Employees for the Holidays at My Retail Store?
Hire now, hire more people than you think you need, and make it easy to say yes. Put the hourly rate in the ad, let appl...
What's the Right Way to Greet a Customer in a Store?
The best way to greet a customer is to look them in the eye, smile, and say "Good morning," "Good afternoon," or "Good e...
What Do I Say When a Customer Says "I'll Look Around"?
When a customer says "we'll have to look around," give them back three reasons they already gave you, then stop talking....
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