Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

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The Moment the Sale Dies: Inside the Mind of a Shopper

I flew into Toronto for a keynote on Wednesday and a breakout session Thursday afternoon. With Thursday morning free, I ...

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Harry Rosen, Holt Renfrew, and the Service Crisis in Luxury Retail

It took me 45 minutes and a $60 Uber to get to Harry Rosen in Toronto. I expected to walk out with something great... In...

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Smart Retailers Know: Small Business Saturday 2025 Is the Moment to Show Up Big

Every year about this time, when Small Business Saturday preparations begin, I get the same calls from retailers: What s...

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Why Your Sales Training Sounds Better Coming From Literally Anyone Else

“I thought the Bob thing was fake.” Those words stopped me cold on a recent call with one of my clients. Rachel was tell...

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