Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

From EV Silence to Silent Sales Floors: What I Learned Visiting Shanghai

When you arrive at Shanghai Pudong Airport, there's a massive scale model of the city. Above it are three words: Opennes...

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How to Develop Retail Managers From Within

Your store manager is buried. They're unpacking boxes at 6 AM, fixing the display that nobody else can seem to get right...

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The Retail Owner Who Lost $200,000 Before She Noticed

Business owners are optimists. They have to be...without optimism, they'd never take the risk of opening their doors in ...

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The Moment the Sale Dies: Inside the Mind of a Shopper

I flew into Toronto for a keynote on Wednesday and a breakout session Thursday afternoon. With Thursday morning free, I ...

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