Posts about Retail Sales
What Do I Say When a Customer Says "I'll Look Around"?
When a customer says "we'll have to look around," give them back three reasons they already gave you, then stop talking....
How Do I Sell Value Over Price?
You sell value over price by training employees to talk about what a product does over its life, not what its tag says t...
What Do I Say When a Customer Says "It's Too Expensive"?
When a customer says "it's too expensive," don't defend the price. Give them reasons the item is worth it. If you can't ...
How Do I Keep a Shopper Engaged?
Keeping a shopper engaged in a store comes down to two moves: ask questions, and get the merchandise into their hands. A...
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