Attract, Close & Delight Your Customers
Posted on June 10, 2018
As 250+ Bon Ton stores go out of business, the Wall Street Journal caught up with their former CEO Tim Grumbacher who said, “If I had had the foresight to realize I had to blow up the model, I ...
Retail Sales retail trends Macys Nordstrom Amazon Walmart DSW JCPenney Kohl's retail innovation
Posted on June 07, 2018
When I was putting myself through college, one of my first jobs was in retail sales at the Broadway Department Store in Southern California. While I was trained on how to use their POS system, ...
Posted on April 22, 2018
This past week, Starbucks announced they were closing 8000 of their US locations for bias training after a manager called Philadelphia police to remove two black men who were waiting in the store ...
Posted on April 21, 2018
A question I’m asked frequently is how to select the best POS system software. It’s important because a point of sale system for small business can make the difference between knowing what is ...
Posted on April 07, 2018
Did you ever watch the Sopranos episode where Richie racks up a massive debt? Tony takes over the business and racks up even more debt. In the end, the store goes out of business due to the ...
Posted on March 04, 2018
Back when I was a kid, I had a coughing fit at a concert. My mom looked down at me, grabbed her purse, and gave me a tissue. The purse was a fairly generic brown lined in black with lots of space. ...
Posted on January 01, 2018
Another year has closed. For some, it was record-breakingly good.
One thing that is true across the board, last year was a year fraught with ups and downs - from higher prices, from employees ...
Posted on December 30, 2017
As a retail consultant, speaker, and trainer for some of the best retail brands in the world, I get on a lot of lists.
Posted on December 23, 2017
It’s the day before Christmas Eve. I love this time as a retailer.
All the planners have purchased - with their lists of must have items that unless you had it- they were out the door.
The guys ...
Retail Sales Retail Holiday Sales Retail Sales Training Men Shopping
Posted on November 26, 2017
In April of 2016, my blog 5 Ways How to Raise Your Retail Sales Associates' Conversion Rate was shared almost 5000 times.
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