Customer service. We've all heard the need for it. We've all tried to manage it. We've all felt a lack of it. And yet it...
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I visited Michigan Avenue in Chicago where some of the most inventive and successful retail brands put their best and br...
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Updated May 29, 2024 Boosting foot traffic in today's retail landscape goes beyond the basics. In my book, The Retail Do...
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Updated August 16, 2024 Graham, a friend, went to a local electronics store to buy a microphone. The young sales associa...
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