Posts by Bob Phibbs
Let's Call It What It Is: Customer Service Is Damage Control
OK so let me just say I know I was an ass when I managed a retail store back in the early 80’s. That's because I wouldn’...
5 Tips For How Businesses Should Respond to Disasters
I was working with a small chain of coffee houses on the West Coast the morning of 9/11. As the towers fell I was the co...
The Retail Doctor's Guide To Growing Your Business
Updated October 9, 2024 Let's face it: Having a book out from a major publisher is a big deal for me, but probably not s...
Retail Advice: What To Say Before They Go Out The Door
As a retail consultant, I find people are always looking to me for retail advice to increase their sales. Everyday exper...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth