Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

Frustrated retail employee
Bad Customer Service Examples: 50 Things Retail Employees Shouldn't Do

Updated July 4, 2026 A single bad interaction is often all it takes to lose a customer for good, and once they try a com...

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Retailers: How To Handle A Customer Complaint in Six Steps

Have you ever tried to make a customer complaint, but couldn't? That happened to me one time when I was speaking in Bost...

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Zappos Pays People To Quit - Should you?

I've always said, "The employee should go when their mind has already left." Unfortunately, that often happens quite a w...

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men's shoes display
Five Retail Sales Training Tips From Selling Shoes

Updated July 8, 2026 The best shoe salespeople never guess a customer's size, they measure it, and they never bring out ...

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