Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

woman trying to choose items in store
In Retail Sales Too Many Choices Equals Just Looking

Updated May 24, 2024 Retailers often think that offering an abundance of choices will appeal to customers, but too many ...

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Questions to Ask
7 Questions That Must Get a 'Yes' to Close More Retail Sales

Updated November 21, 2024 If you work in retail sales, you must care more about the customer than yourself. Yes, you mig...

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How to greet customers in a store
How To Avoid Hearing A Customer’s “No, I’m Just Looking” Ever Again

To stop hearing "No, I'm just looking," stop asking shoppers a question at the door. Wait 10-15 seconds, pick up a prop,...

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Retail Assessment shock
Retail Efficiency: Are You Guilty of These 10 Shocking Best Practices Blunders?

Updated September 22, 2026 The most costly best-practice blunders in brick-and-mortar retail are not about Amazon. They ...

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