Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

Handling A Difficult Customer's Complaint

From the Retail Doc's Facebook page: Q "I am in automotive repair and very good at my work. I had a customer come in for...

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Let's Make A Deal: Disturbing Sales Trend in Retail

When I grew up in the sixties, the holidays were magical and captured in the 1963 hit, "It's the Most Wonderful Time of ...

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Retail Sales Stupidity: Coupons and Discounts

The New York Times had an article recently on the $5 pizza slice from Brooklyn. It's a small pizzeria that recently rais...

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How Retailers Can Welcome, Not Fear, Technology

I overheard a story the other day about a retailer banishing a customer for scanning their item with their iPhone. The s...

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