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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

Bob Phibbs

Recent Posts

7 Ways To Get Better At Selling In Your Retail Store

Bob Phibbs


Are you struggling to get more sales? Looking for how to sell more in your store? You can either watch a 90 second video about it here or read below.

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Topics: Retail Sales Training

Retail Is Not Dead But Stores Are Closing. How To Keep Your Store From Dying

Bob Phibbs

On Monday, Ralph Lauren announced they are closing their flagship Polo store in New York City as part of a drive to gain their footing in a rapidly changing retail world. The Detroit News said it was “a symbol of old-fashioned luxury that no longer resonates with today’s shoppers.”

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Topics: Customer Service, Luxury Retail, Nordstrom, Ralph Lauren

The Case For SalesRX, My Online Retail Sales Training Certification

Bob Phibbs

When I was working with a retailer a few years ago, I observed a new hire as he was brought into the back office. He was escorted to an old Dell computer and handed a stack of DVDs. “Watch these and when you’re finished come find me; you’re trained.”

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Topics: Online Retail Sales Training, selling certification

How To Avoid The 7 Reasons Small Retail Businesses Fail

Bob Phibbs

There is nothing sadder than going by one of your favorite boutique retailers and finding an empty store with a sign For Lease posted in the window.  

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Topics: Small Business

Cognitive Computing Is Transforming Online Retail - Where Does That Leave Physical Stores?

Bob Phibbs

Online retailers are coming after every single brick and mortar retailer.  

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Topics: Retail Sales, Online Retail Sales Training, IBM Watson

Here’s Proof Best Online Retail Sales Training Program Works...Well Mine Anyways

Bob Phibbs

I‘ve been an in-person retail sales trainer for upscale retail brands and I’ve helped them achieve extraordinary gains over the last twenty-some years.  

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Topics: Online Retail Sales Training, case study

Here’s My Pick For Woman In Retail Sales Hero

Bob Phibbs

Today’s RetailWire discussion revolved around Brian Kilcourse’s shopping trip. The proprietor of Judi’s of Nevada City, a women’s wear store in North California, had just heard a speaker at a small business conference basically tell her, “You’re toast!”

That anyone would ever speak to a small business group and give that message — even if it is not said exactly — is bullshit.

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Topics: Retail Sales, sales stories, entrepreneurship, hubspot

Customer Service: How To Get Away From A Shopper In Your Store And Onto Another

Bob Phibbs

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, Richie.

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Topics: Customer Service, Retail Sales Training

To Learn Relationship Selling And Close More Sales, Dissect A Movie Script – Here’s Why

Bob Phibbs

I train a lot of retail stores how to sell using a fairly detailed process. You can’t just wing it. If you're wondering how to get more out of your store, a movie analogy is a good way to understand the sales process.

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Topics: how to sell, relationship selling, relational sale

Here’s The Radical Cutting Edge Disruption In Retail Shoppers Respond To

Bob Phibbs

I was walking around Manhattan after I had finished speaking at the First Data Main Street Matters event when I walked into an art gallery. I was dressed in a very exclusive Roberto Cavalli bomber jacket. And yes, I was wearing pants.

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Topics: increase retail sales, disruptive retail

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