Bob Phibbs

Bob Phibbs
Recent Articles
develop top managers

5 Ways How To Develop Top Managers In Your Store

I was talking to a frustrated CEO last week. Their No. 1 store was failing and he felt it was the manager’s fault.  I asked, “What were his...
excuses

How To Leave Excuses Behind, Dig In, And Grow Retail Sales

As the pandemic ebbs in the USA a growing number of retailers are finding excuses why they can't move forward with their business like they'd like. ...

9 Secrets To Effective Retail Management of Employees [Infographic]

A survey by LoyaltyOne showed that approximately half of consumers reported experiencing a problem on their last shopping trip. Of those customers,...

Retailers: Remove "I’m So Busy" From Your Vocabulary

When well-meaning friends ask how you are, do you answer, “I’m so busy,” and then drone on? Have you tweeted how “buried” you are… Posted how...
hiring retail employee

How To Interview And Discover Amazing Retail Employees [Hiring]

I made an orange dessert for some friends the other night. When one of my guests took a bite, her face soured; she said it tasted bitter. I took a...
Angry Customer

One More Reason Customers Don't Return To Retail Stores

Let’s stop kidding each other and be honest…When a customers' experience in your store was crappy, they won’t be back. And let’s put a finer point on...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win