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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

Bob Phibbs

Recent Posts

Retail Strategy: 5 Things Retailers Must Commit To Master

Bob Phibbs

This is a retail strategy post with many items for smaller retailers as well as some for larger retailers...

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Topics: retail strategy

Retail Management: How To Get Your Employees To Do What You Want

Bob Phibbs

One of my first clients was a coffee roaster, and I remember the owner recounting a story about retail management...

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Topics: retail employee, retail management tips, retail management system

Customer Service In Your Retail Store – 3 Stories To Get You From Cringing To Caring

Bob Phibbs

I have been a loyal Nordstrom shopper for decades. It was the pinnacle of cache to buy from Nordstrom. Exclusive. Quality. Service. For many years one salesman at their Cypress store helped me pick out my on-camera wardrobe.

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Topics: retail customer service,, Nordstrom, United

3 Retail Management Tips From Michael Kors Closing Stores

Bob Phibbs

Michael Kors received a lot of attention last week for announcing they would be closing about 125 retail stores over the next two years. Comp sales at stores open at least a year fell 14% this past quarter while wholesale sales dropped 22%.

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Topics: Retail Sales, retail management, retail management tips

7.5 Million Retail Jobs To Vanish – 73% Are Women. It’s Now Or Never For Retail Sales Training

Bob Phibbs

A study warned recently that up to 7.5 million retail jobs could be gone in the coming years due to automation. For perspective that would be twice the population of Los Angeles and nearly that of New York City.

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Topics: Retail Sales Training

How Many Hours Should You Invest In Retail Sales Training?

Bob Phibbs

People often ask me, “How many hours does it take for retail sales training?”

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Topics: Online Retail Sales Training, Retail Sales Training, Employee Management

12 Best Practices Of Retailers From Ivory Tower To Front-Line Employee

Bob Phibbs

Online retailers are jealous.

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Topics: Retail Sales, retail management, how to attract customers

How To Get Retail Shoppers To Make Unexpected Purchases In Your Store

Bob Phibbs

One of the best things you can hear in a retail store is, “I was just walking by and spotted this and I had to have it.”

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Topics: Merchandising, Retail Sales Training, Shopper behavior

Here’s Why You Need To Get Serious About Your Own Retail Customer Service And Engagement

Bob Phibbs

Brick and mortar stores have the ability to surprise and delight. So does a downtown shopping area.

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Topics: Online shopping, Retail Sales Training, Amazon

Want Employee Development But Can't Prove Online Sales Training Is Worth The Money? How’s This?

Bob Phibbs

I received a tweet from Susanne Wolf in January of this year accompanied by the photo above. It read, “Thanks to you Bob: reaching our goal and going shopping in Paris next week.”

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Topics: Online Retail Sales Training, SalesRX, retail sales academy, employee development

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