Bob Phibbs

Bob Phibbs
Recent Articles

How To Spring Clean Your Retail Store With This Checklist

My first job was as a janitor in a dry-cleaning store. One rainy Thursday I had cleaned up the break room like I usually did and returned to get...

9 Fresh Ideas In Retail Merchandising

Retail merchandising is how you attract customers away from mindlessly strolling by your store, driving past in their cars, or keeping their eyes on...

8 Reasons Why Customers Don’t Buy From You

No matter what you sell, there is nothing more frustrating than trying to figure out why a shopper didn’t buy from you. Or another way to put it is ...

Are you Blaming the Customer or Selling the Experience?

I love checking out art museums on vacation. I usually meet the docent because I stand too close to the artwork and get an occasional, “Step back...

Customers Come to Buy. Don’t Let Them Leave Disappointed

Imagine cooking a recipe and then leaving the food in the pan without serving it. That would have wasted your time… Lazy or untrained employees do a...

7 Questions That Must Get a 'Yes' to Close More Retail Sales

If you work in retail sales, you have to care more about the customer than you care about yourself. Yes, you might be getting a commission, a bonus,...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.