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Holiday Preparations: A 30 Minute Pre-check For Your Store

At this time of year, there are loads of holiday preparations articles about how retailers can have a better holiday season. I’ve seen everything...

How Should You Handle Shoppers With Bratty Kids In Tow?

My mom used to tell stories about my middle brother. He was so rambunctious that when the phone rang, which was just out of sight of the kitchen,...

5 Giant Takeaways To Heed From Sears Withering Bankruptcy Tale

You can’t open a webpage, a newspaper, or turn to your video channel without someone somewhere coving the story that Sears went into bankruptcy...

How To Overcome Fear of Failure In Your Business

A lot of retailers write me about their fears. Fear of not doing enough to gain market share. Fear of not having the training they need. Fear of...

To Compete With Amazon Try This In Your Store Instead Of Coupons Or Discounts

Imagine if this was your retail business: “Given our view that Bed Bath & Beyond was unable to post positive comps this last holiday season...

10 Things You Should Do To Prepare Your Store For The Holidays

Wondering how to prepare your store for the holidays?

How To Make Brick And Mortar Stores Better Than The Internet

Online mattress company Casper is opening 200 stores across the US; online consignment store ThredUp is planning 100, and don’t forget about...

Are You Missing These 4 Key Training Principles That Lead To Retail Success?


I was tired after my 12-hr journey to get home. I called and ordered a pizza from the local Italian restaurant. While I was a bit annoyed I had...

5 Ways How To Re-Engage Customers With Email


7 Best Ways How To Boost Foot Traffic to Your Retail Store

Retailers often ask me, How can I bring more customers to my business?

How To Overcome These 5 Shopper Objections And Get The Sale

As I walked past a Brookstone in an airport one Sunday afternoon several years ago, a guy was clearly teaching his associates how to sell their...

6 Ways To Protect Yourself From Email Ransom Scammers Who Have Your Real Password

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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