Every year about this time, when Small Business Saturday preparations begin, I get the same calls from retailers: What s...
Read The Article“I thought the Bob thing was fake.” Those words stopped me cold on a recent call with one of my clients. Rachel was tell...
Read The ArticleYour employees don't smile, greet customers, or follow any script. Your sales are flat. Most retailers don't look in the...
Read The ArticleRestaurants used to be one of America's default "third places," where neighbors gathered to break bread. Now, three out ...
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