The Retail Doctor is a retail consulting firm created by expert retail consultant and leading business mentor, Retail Expert Bob Phibbs. CEO of The Retail Doctor, Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.
In 1994, Bob Phibbs started his retail consulting company, The Retail Doctor. His clients include some of the largest retail brands in the world including Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Hearts on Fire, Husqvarna, Tommy Bahama, Vera Bradley and Yamaha.
Named one of the top retail influencers of 2016, Phibbs is also an American Express merchant advisor, IBM retail futurist and RetailWire BrainTrust partner.
He has appeared on ABC, Fox, MSNBC, PBS and he and his work have been featured in articles in Entrepreneur, the New York Times and the Wall Street Journal. He performs business makeovers for the Los Angeles Times.
With over thirty years experience beginning in the trenches of retail and extending to senior management positions, Phibbs has been a corporate officer, franchisor and entrepreneur. He received the highest increase in sales from South Coast Plaza, at that time the highest grossing mall in the USA.
Over the years as the Retail Doctor, Phibbs has helped thousands of businesses in every major industry to strengthen their business structure, close more sales, and stay far ahead of their competition.
Watch a two-minute video about him and his speeches here.
With over thirty years experience beginning in the trenches of retail and extending to senior management positions, he has been a corporate officer, franchisor and entrepreneur.
His presentations are designed to provide practical information in a fun and engaging way that leaves a lasting impression, earning raving fans along the way.
The Retail Doctor has motivated audiences around the world including Bahrain, Brussels, Portugal, New Zealand and the UK with his message of hope and actionable tactics retailers can take to increase their sales.
One of Bob’s most publicized successes was his retail consulting with an independent coffee house where sales had slipped for years after Starbucks opened ten blocks away. When a second Starbucks opened just seventy-five feet from the store, the Retail Doctor® arrived to overhaul the operation. Sales rose a dramatic 50 percent over that record year and an additional 40 percent the following year.
From that success, Bob drank up the next big trend helping It’s A Grind Coffee, a startup, first as COO and then as CMO. Along the way, they grew to over 125 franchised locations nationwide, created a lot of buzz as the featured coffeehouse on ShowTime’s Weeds and helped make it the second-fastest growing company in Los Angeles County two years running. He was also a partner in growing the Hunter Douglas elite Gallery dealers program across the US.
Bob Phibbs has since traveled the world as the Retail Doctor providing interactive and fun experiences which allow participants to take ownership of the success principles Bob shares in his candid manner.