About the Retail Doctor
With over thirty years experience beginning in the trenches of retail and extending to senior management positions, he has been a corporate officer, franchisor and entrepreneur.
His presentations are designed to provide practical information in a fun and engaging way that leaves a lasting impression, earning raving fans along the way.
The Retail Doctor has motivated audiences around the world including Bahrain, Brussels, Portugal, New Zealand and the UK with his message of hope and actionable tactics retailers can take to increase their sales.
One of Bob’s most publicized successes was his retail consulting with an independent coffee house where sales had slipped for years after Starbucks opened ten blocks away. When a second Starbucks opened just seventy-five feet from the store, the Retail Doctor® arrived to overhaul the operation. Sales rose a dramatic 50 percent over that record year and an additional 40 percent the following year.
From that success, Bob drank up the next big trend helping It’s A Grind Coffee, a startup, first as COO and then as CMO. Along the way, they grew to over 125 franchised locations nationwide, created a lot of buzz as the featured coffeehouse on ShowTime’s Weeds and helped make it the second-fastest growing company in Los Angeles County two years running. He was also a partner in growing the Hunter Douglas elite Gallery dealers program across the US.
Bob Phibbs has since traveled the world as the Retail Doctor providing interactive and fun experiences which allow participants to take ownership of the success principles Bob shares in his candid manner.