Get a Retail Doctor Makeover of Your Business

One-on-one personalized help to grow your retail sales!

Book A Call Now
Bob Phibbs

Transform Your Retail Business with Expert Consulting

 

Watch a compilation video of the makeover journey of Eklund's in Stamford, New York

"Bob had immediate suggestions for improvement for my 12 stores that were easy to implement and cost effective."
DEANNA RENDA | NAPLES SOAP COMPANY

EXPERT RETAIL CONSULTANT
Discover your path to retail greatness!

For over 30 years now, Bob Phibbs, the Retail Doctor, has been helping retail companies all over the world discover their edge and dominate their markets.

With a proven track-record, Bob’s retail consulting approach will help your company with tips to increase sales, foster customer loyalty, train effective teams, create dynamic merchandising plans, and create powerful marketing strategies.

Having done business makeovers for the Los Angeles Times, grown a startup coffee franchise to 130 units, and from his close work with brands looking to differentiate their service and offerings, you can feel rest assured the advice you get is actionable and on target to improve your sales.

Are you a pureplay retailer looking to open your first popup shop or a seasoned veteran? Don't settle for mediocre retail performance.  You can hire Bob for an hour of consulting work to a full-blown business makeover of your store and operations.

Bob will teach you the secrets of unrivaled retail success.

“Bob Phibbs transformed our business. He pinpointed our management and service gaps, built a complete training and customer-service program, and led workshops that motivated our team to act. Our stores now score 100% on corporate mystery shops and our sales have grown significantly.”
— Linda Read, Independent Franchise Owner of 11 Locations

Bob Phibbs
Bob Phibbs is a 30+ year retail master with a proven track record to help you lift sales, turn your retail staff into real salespeople, and get more out of your store traffic with innovative retail strategies and tactics. Call now to get your questions answered.

An Increase In Sales Of Over 20% From This Business Makeover

  •  

See How A Business Makeover Begins

 

"With this remodel we've increased sales by 28%. I needed someone to let me know how to do this and Bob gave me the right ideas."
CAROLINE SMALL | MONIQUE'S DRAPERIES

Discover What it Takes to Dominate the Competition 
Let the Retail Doctor's retail consulting expertise unleash your company's full potential.

Every brick and mortar business is different. Bob has done business makeovers of hotels, restaurants, jewelry stores, boutiques and a host of stores - even farm equipment.

The products you sell don't matter.

The one thing all his business makeovers have in common is getting the fundamentals of great retail right - from merchandising to store design, from sales practices and customer service to marketing and social media.

Bob’s unique retail consulting approach is backed not only by fact-based analysis and innovative methodologies but more importantly — a genuine understanding of the human behavior of both consumers and retailers.

The Retail Doctor's expert retail consulting prowess covers a wide range of business, sales, and marketing topics that are the key channels to retail success.

From retail sales training to business process analysis, discovering the personality types within your retail team, merchandise planning, customer service training, retail management training, effective marketing strategies and even giving your business a complete overhaul, Bob Phibbs' retail consulting prescription is your answer.

See how the Retail Doctor compares to strategy consultants and sales-enablement platforms,

bob-phibbs-retaildoctor
Put 30+ years of retail success to work for your brand.

“Bob is a phenomenal guide, trainer and human being-focused on making you and your company succeed!”
Robert Bonoff, Creative Kidstuff

What Clients Are Saying

quote
There is a renewed energy on all levels

“I hired Bob to freshen our thoughts, organization and energy. He did all of that and more; we reorganized, took a hard look at our financials, and our marketing efforts. There is a renewed energy on all levels- our average sale has increased and we have a renewed sense of where we are going. Bob is a phenomenal guide, trainer and human being-focused on making you and your company succeed!”

Robert Bonoff
Creative Kidstuff
quote
I Chose Bob As A Trusted Advisor

"I chose Bob as a trusted advisor that not only is willing to challenge the status quo but also help us navigate the fast changing world of retail. Bob’s insights have been a tremendous asset not only to me personally as the leader, but also to our organization as a whole."

Marc Clinque
Premio Foods
quote
In Sixty Minutes You Made It Clear That We Need To Build The Brand

“Our company has been super lucky over the last 20 years, we never really had to manage our business, good things just seemed to happen. With the tough economy, we knew we had to change but really did not know where to start. In sixty minutes you made it clear that we need to build the brand, not widgets. You saved us 100X the cost!”

Carl Towley
PowerBlock
quote
Bob had immediate suggestions for improvement for my 12 stores that were easy to implement and cost-effective

“Working with The Retail Doctor was an extraordinary experience. He quickly grasped my businesses' needs and concerns. Bob had immediate suggestions for improvement for my 12 stores that were easy to implement and cost-effective. His focus on customer-centric sales experiences has already helped our team learn to connect with our customer on a higher level. Our staff is now earning trust and thus increasing sales. I look forward to ongoing work with Bob as we strive to double our retail footprint. I believe The Retail Doctor has the knowledge and experience to help us achieve that long term goal.”

Deanna Renda
Founder, Naples Soap Company

Questions retailers ask before hiring a retail consultant

What does a retail consultant do?

A retail consultant finds where your store is losing sales and fixes it with you. Bob Phibbs, the Retail Doctor, has done this for over 30 years, from merchandising and store design to sales practices, customer service, and marketing. You get a plan built for your store and help putting it to work.

How long does a retail business makeover take?

Most makeovers take three to six months. That covers the diagnosis, the changes to your floor, merchandising, and marketing, and the time your team needs to practice new selling habits until they stick. For a faster start, one-day intensives on merchandising and selling put Bob in your store for a full day.

What happens during a one-day retail consulting intensive?

Bob spends the day in your store remerchandising the floor and retraining your employees. You watch the changes get made, and your team practices the new approach while he is there to coach it. It suits owners who want momentum now or want to test the fit before a full makeover.

What kinds of retailers does the Retail Doctor work with?

Independent stores, multi-location chains, and Fortune 500 brands, including pureplay retailers opening their first pop-up shop. Bob has done makeovers of hotels, restaurants, jewelry stores, boutiques, a country market with greenhouses, and farm equipment dealers. The products you sell don't matter. The fundamentals of great retail do.

What results have retail consulting clients seen?

Monique's Draperies increased sales about 28% in 2015 after a remodel and selling changes. BEVS grew snack sales 30% across four stores. A Long Beach coffee retailer and founding member of the SCAA grew sales 50% in the late 1990s by expanding his trade area.

Do I need a retail consultant or retail sales training?

If the problem is the whole business, including merchandising, layout, marketing, and operations, start with a consultant. If shoppers walk in and leave without buying, the problem is your sales floor, and that is a training problem. SalesRX+ trains the selling behaviors, then an unannounced mystery shop measures whether they changed.

How do I get started with the Retail Doctor?

Book a call with Bob. Options run from a single hour of consulting or a phone consultation to a one-day intensive in your store to a full business makeover over three to six months.

  •  
Retail Business Makeover

Makeover in New York City

An artist gallery/frame shop in the Village simplifies to attract high-end consumers.

Something else instead

Makeover in Athens, NY

A family business rediscovers the magic in their country market and greenhouses.

Creating Buzz

Makeover in Long Beach, CA

A founding member of SCAA increases sales by 50% by expanding his trade area.

 

See the impact Bob can have on your business

Whether you are a Fortune 500 company or an independent retailer, every client's challenges are unique. While I don't do case studies on my largest clients, read several independent retailers' case stories here or view recommendations of my work on LinkedIn.

Get the Retail Doctor’s prescription for success.

Whether you are looking for a full business makeover similar to what Bob provides for the Los Angeles Times, a day spent in your store remerchandising and retraining your employees or simply a phone consultation, take the first step to growing your sales by clicking the button below.