The Retail Doctor Blog

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7 Critical Service Failures Driving Customers Away (And How Training Solves Them)

The scene plays out in one of America's most prestigious department stores: A customer looking to purchase a high-end co...

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Bob Phibbs Conducting Rod Eichenberger
How My Most Embarrassing Conductor Moment Transformed My Retail Career

Your retail sales team is conducting a performance every day—and customers notice every unnecessary movement. I stood in...

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Entryway Hermes flagship store New York City
Store Design Secrets: What Makes the Hermès Flagship Work

At the National Retail Federation's Big Show, Dan Hodges, CEO of Retail Store Tours, organizes multiple tours of Manhatt...

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luxury store associate on phone as shopper walks by
America's Social Fabric Is Tearing—And Retail Floors Show It First

Every day I read another 'expert' declaring department stores dead. But here's the truth: the model isn't failing - thes...

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