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5 Employee Behaviors Stunting Your Ability To Increase Conversion Rates In Your Retail Store

While a lot of people moan about fewer people going to the mall, what really matters is your conversion rate of those who just enter your shop...

Barney’s Bankruptcy Shows Limits Of Poor Customer Service

I first stepped into Barney’s in New York City in 1993 because it was one of the only high-end men’s clothing stores that featured exceptional new...

What You As A Retailer Should Do To Deal With Tariffs

I expect it is going to be a great August for retail sales. Not because it’s back-to-school season but because of announced new tariffs.

The Growing Backlash Against Brands Undercutting Their Retail Partners By Going D2C

I used to work under a high-pressure bonus program. It was everything to hit goal for the month. Some guys would do incredible deals with shoppers...

5 Ways To Develop Top Managers In Your Store

I was talking to a frustrated CEO last week. Their number one store was failing and he felt it was the manager’s fault.

7 Easily Missed Danger Signs Your Retail Business Is Failing

I remember a buddy of mine who went to work for Circuit City. He did a great job and was promoted many times. Because each employee’s paycheck was...

Retailers: There’s Hope! Gen Z Values Your Brick and Mortar Stores More Than Their Parents or Grandparents

Oracle NetSuite and I partnered on a new survey to find out exactly where the disconnect between shoppers and retailers is occurring by...

8 Reasons Why Customers Don’t Buy From You

No matter what you sell, there is nothing more frustrating than trying to figure out why a shopper didn’t buy from you. Or another way to put it...

3 Experiential Retailers Doing Store Design Right: Starbucks Roastery, Suit Supply, RH Gallery

It’s been a tough last few months for brick and mortar retailers as many are reporting lower same-store sales like GAP, Kohl’s and Nordstrom while...

5 Trends That Are Transforming Retail That Didn’t Exist 25 Years Ago

I am celebrating 25 years as the Retail Doctor. I put myself through college working at the Broadway Department Store. Back then, before someone...

Why Might Your Store Employees Be Ripping You Off Blind?

A friend of mine received a disturbing product recall on his Pacifica van – the ball joint on the front wheel could break with catastrophic...

3 Things You Must Do To Get More Sales From Men

Many retailers are wondering, “How can I get more sales from men in my retail store?”

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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