Posts about store operations

2025 calendar with my thoughts in a retail store
The Best of 2025: Why Retail’s Biggest Problem Isn’t Technology, It’s Human Execution

This is a curated look back at what I saw and shared in 2025 Retail didn’t lose customers in 2025. It lost the moment th...

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From EV Silence to Silent Sales Floors: What I Learned Visiting Shanghai

When you arrive at Shanghai Pudong Airport, there's a massive scale model of the city. Above it are three words: Opennes...

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Unplugged: The Real Reason Your Store Associates Can't Connect With Customers

A silent revolution is taking place. It's not about the latest technology or the newest product trends. Instead, it's ab...

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How To Determine If Your Employee Scheduling Is Too Lean

Almost every retailer looks at employee scheduling as their most expensive operating cost. I see employees as an asset, ...

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