Retail sales training for associates has to be more than hammering employees over the head about facts, facts, facts. Wh...
Updated April 29, 2024 The retail world is upside down. And I don’t mean because of Amazon… Once upon a time, merchants ...
As a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I waite...
Updated June 24, 2025 Too many retail associates freeze when it’s time to close a sale. Not because they don’t want the ...