Updated May 13, 2024 First, the bad news for retailers... I’ve included this quote from McKinsey in several of my previo...
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Updated April 19, 2024 Let’s stop kidding each other and be honest…When a customer's experience in your store was crappy...
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We’ve heard the drumbeat for a while now, traffic is down in brick-and-mortar retail stores. The browsing is now done on...
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Brick and mortar retail stores face the daunting challenge of getting their retail associates to convert customers who a...
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