I was talking to my friend Kevin recently. He's a Broadway actor, and we got into a conversation about music - specifica...
Your associate looks up at the register and says: "Anything else?" The customer says no. The sale closes. And roughly 10...
Retail training fails for one reason: it protects associates from failure instead of using it as the mechanism for learn...
The laziest way to attempt to sell something in a retail store is to let your associates ask "what" questions. What prod...