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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

7.5 Million Retail Jobs To Vanish – 73% Are Women. It’s Now Or Never For Retail Sales Training

Bob Phibbs

A study warned recently that up to 7.5 million retail jobs could be gone in the coming years due to automation. For perspective that would be twice the population of Los Angeles and nearly that of New York City.

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Topics: Retail Sales Training

How Many Hours Should You Invest In Retail Sales Training?

Bob Phibbs

People often ask me, “How many hours does it take for retail sales training?”

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Topics: Online Retail Sales Training, Retail Sales Training, Employee Management

How To Get Retail Shoppers To Make Unexpected Purchases In Your Store

Bob Phibbs

One of the best things you can hear in a retail store is, “I was just walking by and spotted this and I had to have it.”

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Topics: Merchandising, Retail Sales Training, Shopper behavior

Here’s Why You Need To Get Serious About Your Own Retail Customer Service And Engagement

Bob Phibbs

Brick and mortar stores have the ability to surprise and delight. So does a downtown shopping area.

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Topics: Online shopping, Retail Sales Training, Amazon

What Do Shoppers Value and Want When They Walk Into Retail Stores?

Bob Phibbs

We now value the worth of something by how picture-ready it is. I got caught up in it myself while staying in Los Angeles recently.

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Topics: Discounting, Retail Sales Training, Shopper behavior

7 Ways To Get Better At Selling In Your Retail Store

Bob Phibbs


Are you struggling to get more sales? Looking for how to sell more in your store? You can either watch a 90 second video about it here or read below.

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Topics: Retail Sales Training

Retail Customer Service: How To Get Away From A Shopper In Your Store And Onto Another

Bob Phibbs

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, Richie.

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Topics: Customer Service, Retail Sales Training, retail customer service,

3 Steps For How To Motivate Yourself And Increase Retail Sales When It’s Slow

Bob Phibbs

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Topics: Retail Sales, Customer Service, Motivation, Retail Sales Training

How to Find Strength In Being A Brick and Mortar Retail Store

Bob Phibbs

This is a post for retailers with physical stores competing with online shopping and technology that threatens their retail sales.

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Topics: Retail Sales, Online shopping, Retail Sales Training

10 Best Retail Sales Blog Posts of 2016

Bob Phibbs

I write hundreds of blogs per year all focused on how to grow retail sales, attract new customers and improve retailers marketing and training.

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Topics: Retail Sales, Marketing, Retail Sales Training, conversion rate

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