The Retail Doctor Blog

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.

Here are the 10 must-read blog posts for reliable, retail-focused information on everything from staffing issues to marketing to design and...

Imagine if this was your retail business: “Given our view that Bed Bath & Beyond was unable to post positive comps this last holiday season...

I was tired after my 12-hr journey to get home. I called and ordered a pizza from the local Italian restaurant. While I was a bit annoyed I had...

As I walked past a Brookstone in an airport one Sunday afternoon several years ago, a guy was clearly teaching his associates how to sell their...

In the Broadway musical Hamilton, the character Aaron Burr offers this advice to the fast talking Alexander Hamilton, “Talk less, smile more.”

Amazon is the company retailers love to hate. Amazon’s arms continue to weave and curl around your customers.

And while shoppers shop at both...

Ever written an email or text to a retail business and didn’t get an answer within a day?

Aversion to selling is everywhere in retail.

Have you passed on retail sales training because for you either didn’t think it would work or you had a bad experience in the past? You're not...

The one common denominator when it comes to retail sales is...people. And how those people interact with each other.

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.