Posted on September 02, 2018
I was tired after my 12-hr journey to get home. I called and ordered a pizza from the local Italian restaurant. While I was a bit annoyed I had to repeat myself several times, I was told it ...
Posts about The Retail Doctor BlogRetail Sales Training
Posted on August 05, 2018
As I walked past a Brookstone in an airport one Sunday afternoon several years ago, a guy was clearly teaching his associates how to sell their remote-controlled helicopters.
Posted on July 22, 2018
In the Broadway musical Hamilton, the character Aaron Burr offers this advice to the fast talking Alexander Hamilton, “Talk less, smile more.”
Posted on July 08, 2018
Amazon is the company retailers love to hate. Amazon’s arms continue to weave and curl around your customers.
And while shoppers shop at both Amazon and local businesses or department stores, the ...
Posted on July 01, 2018
Ever written an email or text to a retail business and didn’t get an answer within a day?
Customer Service Retail Sales Training Podium Shopper survey customer pet peeves
Posted on June 24, 2018
Aversion to selling is everywhere in retail.
Posted on June 07, 2018
Have you passed on retail sales training because for you either didn’t think it would work or you had a bad experience in the past? You're not alone.
Posted on June 01, 2018
The one common denominator when it comes to retail sales is...people. And how those people interact with each other.
Posted on June 01, 2018
As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.
Posted on May 20, 2018
I was staying at the Midlands Park Hotel in Portlaoise Ireland and walked into the restaurant to have breakfast. I’d never seen a breakfast buffet presented so beautifully, in such a well-lit and ...
