The Retail Doctor Blog

Imagine if this was your retail business: “Given our view that Bed Bath & Beyond was unable to post positive comps this last holiday season...

I was tired after my 12-hr journey to get home. I called and ordered a pizza from the local Italian restaurant. While I was a bit annoyed I had...

As I walked past a Brookstone in an airport one Sunday afternoon several years ago, a guy was clearly teaching his associates how to sell their...

In the Broadway musical Hamilton, the character Aaron Burr offers this advice to the fast talking Alexander Hamilton, “Talk less, smile more.”

Amazon is the company retailers love to hate. Amazon’s arms continue to weave and curl around your customers.

And while shoppers shop at both...

Ever written an email or text to a retail business and didn’t get an answer within a day?

Aversion to selling is everywhere in retail.

Have you passed on retail sales training because for you either didn’t think it would work or you had a bad experience in the past? You're not...

The one common denominator when it comes to retail sales is...people. And how those people interact with each other.

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.  

I was staying at the Midlands Park Hotel in Portlaoise Ireland and walked into the restaurant to have breakfast. I’d never seen a breakfast buffet...

What is the current state of the retail industry? To no one’s surprise, most retailers see customer service as their most important challenge.