The Retail Doctor Blog

While a lot of people moan about fewer people going to the mall, what really matters is improving conversion rates of those who just enter your...

A friend of mine went to Victoria's Secret recently and shared this story.

One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a visit to a competitor. This...

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometimes downright...

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.

Here are the 10 must-read blog posts for reliable, retail-focused information on everything from staffing issues to marketing to design and...

Imagine if this was your retail business: “Given our view that Bed Bath & Beyond was unable to post positive comps this last holiday season...

I was tired after my 12-hr journey to get home. I called and ordered a pizza from the local Italian restaurant. While I was a bit annoyed I had...

As I walked past a Brookstone in an airport one Sunday afternoon several years ago, a guy was clearly teaching his associates how to sell their...

How do you become a good retail sales associate and move visitors from being shoppers to becoming customers?

Amazon is the company retailers love to hate. Amazon’s arms continue to weave and curl around your customers.

And while shoppers shop at both...

Ever written an email or text to a retail business and didn’t get an answer within a day?