The Retail Doctor Blog

While I love to speak to retailers and provide retail sales training for how to sell better in their stores, I have another passion - fixing up...

Closing a sale. Why is it so hard to do? Because you are putting yourself on the line. Did you read the situation correctly? If you ask and they...

How can you determine whether your customer engagement strategy needs improvement? Customer engagement is an emotional connection between a...

Value selling is, at its heart, the moving of more merchandise. No matter how many facts you know about a product, if the consumer doesn't see the...

What are the best retail sales training tips? Those tips that make a shopper feel for a few minutes they are the most important person in the...

What are sales behaviors? They are a series of actions comprised in a sales process, the way sales people act and talk with shoppers.

While a lot of people moan about fewer people going to the mall, what really matters is improving conversion rates of those who just enter your...

A friend of mine went to Victoria's Secret recently and shared this story.

One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a visit to a competitor. This...

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometimes downright...

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.