Recent Articles

Bad Customer Service Examples: 50 Things Retail Employees Shouldn't Do

  Excellent retail customer service is dependent on your sales associates. Likewise, a bad experience is dependent on poor customer service in your...

The Causes And Consequences Of Bad Customer Service

The reason for a bad customer service experience could best be summed up by Lily Tomlin's character Ernestine, "We're the phone company; we don't...

10 Of The Retail Doctor’s Best Retail Blogs From 2019

You know you should be searching for the best retail blogs to learn how to do better with your store so I’ve compiled this list to help you build...

Why Might Your Store Employees Be Ripping You Off Blind?

A friend of mine received a disturbing product recall on his Pacifica van – the ball joint on the front wheel could break with catastrophic results.

Battling Disruption In Retail Begins With Operational Excellence

A lot of money is chasing the term of disruption in retail. From innovative AI chatbots to new payment solutions, everyone is hoping to disrupt – or...

How To Remove Half-Assed Responses To Requests For Customer Service

Three very short examples about customer service… A friend of mine was at a restaurant the other day. She was told they would have the next...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.