Attract, Close & Delight Your Customers
April 09, 2017
On Monday, Ralph Lauren announced they are closing their flagship Polo store in New York City as part of a drive to gain their footing in a rapidly changing retail world. The Detroit News said it was “a symbol of old-fashioned luxury that no longer resonates with today’s shoppers.”
Topics: Customer Service, Luxury Retail, Nordstrom, Ralph Lauren
March 05, 2017
Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, Richie.
Topics: Customer Service, Retail Sales Training, retail customer service,
February 11, 2017
Bad customer service could best be summed up by Lily Tomlin’s character Ernestine, “We’re the phone company; we don’t have to care.”
Topics: Customer Service
January 22, 2017
Online retailers and discounters have taken their toll on many brick and mortar stores. Macys, JC Penney, and Kohl’s are closing locations and the Limited is going out of business altogether.
Topics: Customer Service, Retail
January 03, 2017
Topics: Retail Sales, Customer Service, Motivation, Retail Sales Training
October 29, 2016
It’s been said it costs seven times as much to attract a new customer as it costs to retain an old one. This post will give you five ideas for how to use email to talk to your customers - those who have purchased from you - and four others to get them to return more often.
Topics: Customer Service, email marketing tips, how to attract customers
July 10, 2016
Looking for the easy answer for how to develop the best retail sales skills?
Topics: Retail Sales, Customer Service, Retail Sales Training
April 19, 2016
I was consulting with a major retailer the other day. Premium. High quality. Known brand.
The retail executive shared with me that when they put on a sale, they see a whole different customer than their regulars.
I found that particularly interesting because most people would have predicted their own customers came out in droves, but they really didn’t.
Topics: Retail Sales, Customer Service, retail employee training
March 20, 2016
Before I share how specialty retailers can survive and thrive, a question...have you ever played Jenga?
Topics: Retail Sales, Customer Service, cash flow, visual merchandising
©2017 Bob Phibbs The Retail Doctor
