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The Causes And Consequences Of Bad Customer Service

The reason for a bad customer service experience could best be summed up by Lily Tomlin's character Ernestine, "We're the phone company; we don't...

10 Of The Retail Doctor’s Best Retail Blogs From 2019

You know you should be searching for the best retail blogs to learn how to do better with your store so I’ve compiled this list to help you build...

Why Might Your Store Employees Be Ripping You Off Blind?

A friend of mine received a disturbing product recall on his Pacifica van – the ball joint on the front wheel could break with catastrophic...

Battling Disruption In Retail Begins With Operational Excellence

A lot of money is chasing the term of disruption in retail.

How To Remove Half-Assed Responses To Requests For Customer Service

Three very short examples about customer service…

A 5 Point Road Map To Compete With Amazon

Levi's made headlines last week when their stock gained 32% on its first day of trading. While Levi's sales and profits are growing, they didn't...

How To Save A Sale By Dealing With Stump The Chump

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometimes downright...

How Should You Handle Bad Customer Behavior With Bratty Kids In Tow?

Brick and mortar retailers have to put up with a lot of bad customer behavior. But how should you deal with a difficult consumer behavior when...

5 Giant Takeaways To Heed From Sears Withering Bankruptcy Tale

You can’t open a webpage, a newspaper, or turn to your video channel without someone somewhere coving the story that Sears went into bankruptcy...

5 Ways How To Re-Engage Customers With Email

 

7 Best Ways How To Boost Foot Traffic to Your Retail Store

Podium Survey Reveals 6 Surprising Reasons Customers Don’t Return To Local Retailers

Ever written an email or text to a retail business and didn’t get an answer within a day?

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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