The Retail Doctor Blog

A friend of mine received a disturbing product recall on his Pacifica van – the ball joint on the front wheel could break with catastrophic...

A lot of money is chasing the term of disruption in retail.

Three very short examples about customer service…

Levi's made headlines last week when their stock gained 32% on its first day of trading. While Levi's sales and profits are growing, they didn't...

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometimes downright...

My mom used to tell stories about my middle brother. He was so rambunctious that when the phone rang, which was just out of sight of the kitchen,...

You can’t open a webpage, a newspaper, or turn to your video channel without someone somewhere coving the story that Sears went into bankruptcy...

Retailers often ask me, How can I bring more customers to my business?

Ever written an email or text to a retail business and didn’t get an answer within a day?

This past week IHOP created a tsunami of publicity when they teased they were changing their name to IHOB. A few days later they revealed the B...

I was staying at the Midlands Park Hotel in Portlaoise Ireland and walked into the restaurant to have breakfast. I’d never seen a breakfast buffet...