Recent Articles

Online Reputation: How to Monitor and Respond to Customer Reviews

Online reviews expose your small business reputation in a variety of places across social media. While thinking about writing this post about how to...

Doing the Robot Dance - Why Customers Stop Talking to Retail Employees

Has this ever happened to you? You walk into a store you haven’t been in before because you saw something online, saw a nice window display or were...

Retail Training - How To Effectively Develop The Best Sales Skills

Looking for the easy answer for how to develop the best retail sales skills? Knowing isn’t the problem… Let’s be honest, how many of you hear...

How To Leave Excuses Behind, Dig In, And Grow Retail Sales

As the pandemic ebbs in the USA, a growing number of retailers are finding excuses why they can't move forward with their business as they'd like. ...

One More Reason Customers Don't Return To Retail Stores

Let’s stop kidding each other and be honest…When a customers' experience in your store was crappy, they won’t be back. And let’s put a finer point on...

How To Correct The 5 Biggest Salesperson Turnoffs For Retail Customers

Untrained retail employees often think merchandise sells itself. That if a customer wants something, they’ll tell you. To those employees, I offer...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.