Recent Articles

3 Steps For How To Motivate Yourself And Increase Retail Sales When It’s Slow

When business slows down, as it always does this time of year, it is easy to become despondent or lazy. Whether you had a great year or...

Excellent Customer Service Starts With A Positive Attitude

I'd been with my dad at the Carolinas Medical Center in Charlotte for several days. The first day I walked in, I noticed this mat in the elevator. It...

How To Help Your Retail Employees Create Exceptional Customer Experience

I was consulting with a new luxury client. I was going to be working on their sales floor, so he told me I would have to wear the old school uniform...

How The Best Training Solution Should Be More Than Retail Sales Academy

In-house training solutions are time consuming to create and usually get so diluted by internal bureaucracy and corrupted by people who have never...

How Should You Handle Bad Customer Behavior With Bratty Kids In Tow?

Brick and mortar retailers have to put up with a lot of bad customer behavior. But how should you deal with difficult consumer behavior when they are...

The 7 Essentials for Memorable Retail Customer Service

To stand out from the competition, you need to focus on creating an exceptional  customer experience. And exceptional retail customer service...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.