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Why Might Your Store Employees Be Ripping You Off Blind?

A friend of mine received a disturbing product recall on his Pacifica van – the ball joint on the front wheel could break with catastrophic...

Battling Disruption In Retail Begins With Operational Excellence

A lot of money is chasing the term of disruption in retail.

How To Remove Half-Assed Responses To Requests For Customer Service

Three very short examples about customer service…

A 5 Point Road Map To Compete With Amazon

Levi's made headlines last week when their stock gained 32% on its first day of trading. While Levi's sales and profits are growing, they didn't...

How To Save A Sale By Dealing With Stump The Chump

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometimes downright...

How Should You Handle Shoppers With Bratty Kids In Tow?

My mom used to tell stories about my middle brother. He was so rambunctious that when the phone rang, which was just out of sight of the kitchen,...

5 Giant Takeaways To Heed From Sears Withering Bankruptcy Tale

You can’t open a webpage, a newspaper, or turn to your video channel without someone somewhere coving the story that Sears went into bankruptcy...

5 Ways How To Re-Engage Customers With Email

 

7 Best Ways How To Boost Foot Traffic to Your Retail Store

Retailers often ask me, How can I bring more customers to my business?

Podium Survey Reveals 6 Surprising Reasons Customers Don’t Return To Local Retailers

Ever written an email or text to a retail business and didn’t get an answer within a day?

Are You Confusing Your Customers Like IHOP Just Did?

This past week IHOP created a tsunami of publicity when they teased they were changing their name to IHOB. A few days later they revealed the B...

7 Leadership Training Skills To Make Your Store More Successful

Management has the ability to make or break a team of retail employees. Too strict and few will want to work for the leader, too lax and the store...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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