Posts about Customer Service

hardware store associate with customer
Bringing Joy to Retail: The Art of Human Connection in Stores

The art of selling is deeply intertwined with the art of human connection. As a retail speaker and trainer with over 30 ...

Read The Article arrow

All Categories

Access My FREE 5-Part Retail Sales Training Email Course!

Customer using phone to scan QR code
New Trends in Digital Customer Service: The Evolution of Self-Service Tools

The retail industry has undergone a significant transformation, shifting the focus toward digital customer service, mark...

Read The Article arrow
butterfly and cocoons
How To Reach Retail Customers Despite Their Cocoons

Let’s admit it; we are now a society of individual planets. We’ve created our own worlds by letting in just what we want...

Read The Article arrow
Dog with quizzical expression
10 Ways to Master the Art of Getting Your Retail Employees to Listen

Honing your listening skills can significantly impact the success of your store. As a trained conductor, I've learned th...

Read The Article arrow

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.