Posts about Customer Service
What's the Right Way to Greet a Customer in a Store?
The best way to greet a customer is to look them in the eye, smile, and say "Good morning," "Good afternoon," or "Good e...
Is the Customer Always Right?
No, the customer is not always right. Most retailers say it anyway, even when the customer is dead wrong. It's why the a...
What Buying Signals Tell Me a Customer Is Ready to Buy?
A customer is ready to buy when their hands are open, holiding the merchandise, their posture is relaxed, and they start...
Do Shoppers Want to Be Left Alone in Stores?
No. Shoppers want to be left alone by an associate who opens with "Can I help you find anything?" They welcome one who e...
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