Posts about Customer Service

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New Trends in Digital Customer Service: The Evolution of Self-Service Tools

The retail industry has undergone a significant transformation, shifting the focus toward digital customer service, mark...

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How To Reach Retail Customers In Spite Of Their Cocoons

Let’s admit it; we are now a society of individual planets. We’ve created our own worlds by letting in just what we want...

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10 Ways to Master the Art of Getting Your Retail Employees to Listen

Honing your listening skills can significantly impact the success of your store. As a trained conductor, I've learned th...

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Do you Provide an Engaging Customer Experience? Take This Quiz

Published November 10, 2017. Updated September 6, 2022. A lot is written about customer engagement in retail. How retail...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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