Attract, Close & Delight Your Customers
Posted on June 17, 2018
This past week IHOP created a tsunami of publicity when they teased they were changing their name to IHOB. A few days later they revealed the B would stand for burgers.
Marketing Customer Service visual merchandising retail sales strategy IHOP
Posted on May 27, 2018
Management has the ability to make or break a team of retail employees. Too strict and few will want to work for the leader, too lax and the store can become the wild west with everyone doing ...
Posted on May 20, 2018
I was staying at the Midlands Park Hotel in Portlaoise Ireland and walked into the restaurant to have breakfast. I’d never seen a breakfast buffet presented so beautifully, in such a well-lit and ...
Posted on May 18, 2018
I was with a friend who was looking for a new pair of sneakers yesterday at Dick’s Sporting Goods. He found an associate and he told him what he was looking for.
Posted on May 13, 2018
In the retail world, customer service often matters more than the price tag. When people find the perfect fit, they're usually willing to find a little wiggle room in their budgets.
Posted on May 06, 2018
When was the last time you had a negative customer service experience?
Posted on April 29, 2018
What is the current state of the retail industry? To no one’s surprise, most retailers see customer service as their most important challenge.
Posted on March 04, 2018
Back when I was a kid, I had a coughing fit at a concert. My mom looked down at me, grabbed her purse, and gave me a tissue. The purse was a fairly generic brown lined in black with lots of space. ...
Posted on January 28, 2018
Last week I wrote a rather scathing review of my recent visit to The Ritz-Carlton in New Orleans.
Customer Service Ritz-Carlton Retail Customer Service Training
Posted on January 21, 2018
I was standing naked, covered only in a towel and yelling down from the second floor of the men’s spa at the Ritz-Carlton, “Is anyone there? Get me out of here!”
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