The Retail Doctor Blog

The reason for a bad customer service experience could best be summed up by Lily Tomlin's character Ernestine, "We're the phone company; we don't...

You know you should be searching for the best retail blogs to learn how to do better with your store so I’ve compiled this list to help you build...

A friend of mine received a disturbing product recall on his Pacifica van – the ball joint on the front wheel could break with catastrophic...

A lot of money is chasing the term of disruption in retail.

Three very short examples about customer service…

Levi's made headlines last week when their stock gained 32% on its first day of trading. While Levi's sales and profits are growing, they didn't...

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometimes downright...

Brick and mortar retailers have to put up with a lot of bad customer behavior. But how should you deal with a difficult consumer behavior when...

You can’t open a webpage, a newspaper, or turn to your video channel without someone somewhere coving the story that Sears went into bankruptcy...

Retailers often ask me, How can I bring more customers to my business?

Ever written an email or text to a retail business and didn’t get an answer within a day?