Posts about Customer Service

Personality styles
24 Dos and Don'ts of Customer Service by Personality Style

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments. That’s b...

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Retail Customer Service: How to Switch from One Shopper to Another

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, who went by the ...

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Wait What
Wait, What? How To Get Your Retail Employees To Listen

Listening is a skill that either makes you or breaks your store. Maybe it’s because I am a conductor and I learned to fo...

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Lifetime value
Figuring the Lifetime Value of Your Retail Customers

So many times we concentrate on a transaction value instead of the lifetime value of a customer. When I worked in the co...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.