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Ever written an email or text to a retail business and didn’t get an answer within a day?

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This past week IHOP created a tsunami of publicity when they teased they were changing their name to IHOB. A few days later they revealed the B...

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Management has the ability to make or break a team of retail employees. Too strict and few will want to work for the leader, too lax and the store...

The Litmus Test For Customer Service Interaction - How Do You Measure Up?

I was staying at the Midlands Park Hotel in Portlaoise Ireland and walked into the restaurant to have breakfast. I’d never seen a breakfast buffet...

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I was with a friend who was looking for a new pair of sneakers yesterday at Dick’s Sporting Goods. He found an associate and he told him what he...

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When was the last time you had a negative customer service experience?

2018 Retail Assessment Reveals 10 Shocking Lacks In Best Practices

What is the current state of the retail industry? To no one’s surprise, most retailers see customer service as their most important challenge.

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