Recent Articles

Retail Customer Experience That Works: Connecting With Shoppers

The day I started to actually wash and condition my face was the day a spa esthetician made it clear that for a guy in my line of work... where my...

How To Engage Retail Customers Begins With A Wow Moment

For retail customers to let down their guard, share their desires, and get over their fears of purchasing, you must get them involved... I was at...

Retail Customer Service: Greeting a Customer

            One day I walked into a Walgreens in Minneapolis. A pleasant young woman behind the counter looked over at me and said, “Welcome to...

Customers Come to Buy. Don’t Let Them Leave Disappointed

Imagine cooking a recipe and then leaving the food in the pan without serving it. That would have wasted your time… Lazy or untrained employees do a...

Are You Guilty of These 10 Shocking Best Practices Blunders?

What is the current state of the retail industry? To no one’s surprise, most retailers see customer service as their most important challenge. ...

3 Steps For How To Motivate Yourself And Increase Retail Sales When It’s Slow

When business slows down, as it always does this time of year, it is easy to become despondent or lazy. Whether you had a great year or...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.