The Retail Doctor Blog

My mom used to tell stories about my middle brother. He was so rambunctious that when the phone rang, which was just out of sight of the kitchen,...

You can’t open a webpage, a newspaper, or turn to your video channel without someone somewhere coving the story that Sears went into bankruptcy...

Retailers often ask me, How can I bring more customers to my business?

Ever written an email or text to a retail business and didn’t get an answer within a day?

This past week IHOP created a tsunami of publicity when they teased they were changing their name to IHOB. A few days later they revealed the B...

Management has the ability to make or break a team of retail employees. Too strict and few will want to work for the leader, too lax and the store...

I was staying at the Midlands Park Hotel in Portlaoise Ireland and walked into the restaurant to have breakfast. I’d never seen a breakfast buffet...

I was with a friend who was looking for a new pair of sneakers yesterday at Dick’s Sporting Goods. He found an associate and he told him what he...

In the retail world, customer service often matters more than the price tag. When people find the perfect fit, they're usually willing to find a...

When was the last time you had a negative customer service experience?

What is the current state of the retail industry? To no one’s surprise, most retailers see customer service as their most important challenge.