Posts about Customer Service

Customer service in perfume sales
10 Easily Overlooked Customer Service Tips

When was the last time you had a negative customer service experience? Do you remember? Of course, you do! And how many ...

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Engaging customer service
4 Examples of Great Customer Service in 2022

I’ve written extensively about creating a customer service strategy, how to improve your retail customer service, and re...

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How To Use The Right Questions To Sell More Effectively

How do I make my shop busier? I get a lot of variations of this question from retailers... Like everything is perfect; I...

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3 Deadly Traits That Kill Your Efforts To Attract and Keep Customers

Some of the most popular questions people have for me after they sign up for my weekly newsletter are: How do I attract ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.