When was the last time you had a negative customer service experience? Do you remember? Of course, you do! And how many ...
Read The ArticleI’ve written extensively about creating a customer service strategy, how to improve your retail customer service, and re...
Read The ArticleHow do I make my shop busier? I get a lot of variations of this question from retailers... Like everything is perfect; I...
Read The ArticleSome of the most popular questions people have for me after they sign up for my weekly newsletter are: How do I attract ...
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