Posts about Customer Service

Dog with quizzical expression
Halt! 10 Ways of Mastering the Art of Getting Your Retail Employees to Listen

Honing your listening skills can significantly impact the success of your store. As a trained conductor, I've learned th...

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Customer and salesperson unengaged
Do you Provide an Engaging Customer Experience? Take This Quiz

Published November 10, 2017. Updated September 6, 2022. A lot is written about customer engagement in retail. How retail...

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Female salesperson engaging a shopper
How to Engage Shoppers in Your Store: Say Goodbye to "How Can I Help You?"

Have you ever been in a retail store where the employees all seem like they'd rather be anywhere else but there? Maybe t...

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woman buying colorful shoes in store
Shopping for Relevance: How Retailers Can Increase Sales

With the rise of online shopping, retailers have to work harder than ever to attract and retain customers. Contrary to t...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.