Posts about Customer Service

4 Examples of Great Customer Service in 2022

I’ve written extensively about creating a customer service strategy, how to improve your retail customer service, and re...

Read The Article

All Categories

Retail Training

Merchandising

Personality

Access My FREE 5-Part Retail Sales Training Email Course!

How To Use The Right Questions To Sell More Effectively

How do I make my shop busier? I get a lot of variations of this question from retailers... Like everything is perfect; I...

Read The Article

24 Do's and Don'ts of Customer Service by Personality Style

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments. That’s b...

Read The Article

Retail Customer Service: How to Switch from One Shopper to Another

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, who went by the ...

Read The Article

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN