Posts about Customer Service
A Greeting Takes 15 Seconds. Losing a Sale to ChatGPT Takes One.
Retail associates have approximately 15 seconds to greet a customer. But that customer can get an answer from ChatGPT in...
57% of Your Customers Are Desperately Lonely. Your Store Can Be Their Lifeline
Restaurants used to be one of America's default "third places," where neighbors gathered to break bread. Now, three out ...
What a Customer Service Failure Taught Me About Brand Accountability
When you make a high-consideration purchase: a luxury mattress, custom flooring, high-end appliances, you’re not just bu...
"Welcome In” Isn’t a Greeting: It’s a Sales Killer
You've heard it walking through stores: "Welcome in." A phrase that sounds meaningful but isn't. It's retail's equivalen...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth