Posts about Customer Service

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4 Examples of Great Customer Service in 2022

I’ve written extensively about creating a customer service strategy, how to improve your retail customer service, and re...

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How To Use The Right Questions To Sell More Effectively

How do I make my shop busier? I get a lot of variations of this question from retailers... Like everything is perfect; I...

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24 Do's and Don'ts of Customer Service by Personality Style

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments. That’s b...

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Retail Customer Service: How to Switch from One Shopper to Another

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, who went by the ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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