Posts about Customer Service
Is the Customer Always Right?
No, the customer is not always right. Most retailers say it anyway, even when the customer is dead wrong. It's why the a...
What Buying Signals Tell Me a Customer Is Ready to Buy?
A customer is ready to buy when their hands are open, holiding the merchandise, their posture is relaxed, and they start...
Do Shoppers Want to Be Left Alone in Stores?
No. Shoppers want to be left alone by an associate who opens with "Can I help you find anything?" They welcome one who e...
How Do I Handle Customer Complaints in My Store?
You handle a customer complaint in four steps: let them tell you the whole story, listen for the fix they want, offer ch...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth