Recent Articles

Starbucks Shows Why Retailers Must Be The Drivers Of Social Change

This past week, Starbucks announced they were closing 8000 of their US locations for bias training after a manager called Philadelphia police to...

Martin Luther King Jr., My Dad, And Civil Rights

OK, this is not about business, this is a personal post. It was 57 years ago to the day, when the March on Washington took place. My dad Garnett...

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.