Posts about bad customer service examples (2)

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The Causes and Consequences of Bad Customer Service

The reason for a bad customer service experience could be summed up by Lily Tomlin's character Ernestine, "We're the pho...

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Battling Disruption In Retail Begins With Operational Excellence

A lot of money is chasing the term of disruption in retail. From innovative AI chatbots to new payment solutions, everyo...

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How To Remove Half-Assed Responses To Requests For Customer Service

Three very short examples about customer service… A friend of mine was at a restaurant the other day. She was told they ...

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