When retailers think about investing in sales training, the first question is usually: Does it actually work?
That’s exactly why we regularly survey our clients to understand their experience with Retail Doctor’s SalesRX online training system ... the wins, the frustrations, and everything in between.
- In this review, we’ll share what our clients told us about SalesRX:
- What they loved most about the training.
And how we’ve improved based on that feedback.
We believe in being fully transparent. If you’re considering SalesRX, you deserve to hear both sides so you can make the best decision for your business.
What Clients Say They Loved About SalesRX Training (Survey Data)
1. How SalesRX Helps Associates Sell with Confidence
The most common theme in our survey responses was how practical and actionable the training is. Retail managers noted that SalesRX didn’t just teach scripts — it helped their associates build confidence, improve conversations, and increase conversions.
Survey at a Glance:
- 83% reported a double-digit increase in sales within six months.
- 78% said SalesRX improved staff’s ability to connect with customers.
- 72% reported higher conversion rates.
- 65% noted a bigger average transaction size.
Many respondents said their teams started applying lessons immediately on the sales floor, with noticeable improvements in:
- Greeting customers naturally.
- Asking better discovery questions.
- Handling objections without sounding pushy.
“I’ve used a lot of training programs, but SalesRX is the only one where I could actually see behavior change on the floor within weeks.”
2. SalesRX Training That Works for Multi-Store Retailers
Another point clients consistently praised was how easy it was to roll out training across multiple staff members, even when turnover was high.
Retail is notorious for seasonal hiring and onboarding challenges. Store leaders told us they valued that SalesRX provided on-demand, consistent training so every employee got the same message.
82% of respondents said the program was easy to roll out across teams.
“I can onboard new hires quickly without worrying if they’re missing key steps. SalesRX gives me peace of mind that training is consistent.”— District Manager
This consistency meant managers spent less time repeating the basics and more time coaching staff on higher-level selling behaviors.
Franchise and Multi-Store Success
"I wholeheartedly recommend Bob Phibbs and SalesRX for their exceptional contributions to our retail operations at Wireless Zone, a Verizon Authorized Retailer. As a Franchisee of seven locations in the Northeast, I have worked with Bob and his team for several years. SalesRX has been instrumental in enhancing our customer engagement strategies. A testament to the effectiveness of SalesRX training is the recent achievement of one of our managers, who attained a perfect score from three judges in the TCC/Wireless Zone Elevate All-Star Sales Contest. Our association with Bob Phibbs and SalesRX has not only boosted our sales but has also led to the refinement of our operational processes." - Neil Ryan, Franchisee, Wireless Zone
3. Step-by-Step Retail Training Modules That Improve Staff Performance
Several clients highlighted the structure of the lessons as one of SalesRX’s strongest features. The step-by-step learning paths helped staff progress from basic interactions to advanced selling techniques without overwhelm.
The bite-sized modules also allowed associates to train in short bursts during downtime, making the program realistic for busy retail environments.
“I love that modules are short and engaging. My staff can knock one out in ten minutes during a slow period, and it actually sticks.”
4. Real Business Outcomes: Sales Growth and Higher Conversions
Ultimately, the most important measure of training is results, and clients shared that SalesRX delivered.
"We were able to double our sales over a few years" - Scott Auble
"We are up another 23% in sales" - Rebecca Wierda
Survey respondents reported improvements in:
- Conversion rates.
- Average transaction size. (65% noted an increase).
- Customer satisfaction scores.
“For the first time, I feel like training is making a measurable difference on our bottom line.”
“We saw our average ticket go up by 15% in just three months. That’s real money, not theory.”
5. Dashboards and Coaching Support for Retail Leaders
Several clients highlighted how the reporting features made them better leaders. With the new dashboards, managers could track who was completing lessons and identify where extra coaching was needed.
“The reporting tools are a game changer. I don’t have to guess who’s doing the work — I can see it in black and white.”
“I finally feel like I have a partner in training. SalesRX doesn’t just train my staff, it helps me coach them more effectively.”
What Clients Didn’t Love (and How We Fixed It)
While the majority of feedback was positive, we also heard honest critiques ... especially from those using earlier versions of SalesRX (before our 2023 upgrade).
Here are the key issues raised:
Smoother Logins and Easier Dashboards After 2023 Update
A number of users mentioned the previous platform was clunky.
Some had login issues.
Others felt navigation wasn’t intuitive.
A few said progress tracking wasn’t as clear as it should have been.
Our Response: In 2023, we completely upgraded the system. Today, SalesRX features a smoother dashboard, easier logins, and detailed tracking so managers can see at a glance who’s completed what.
Interactive Training with Quizzes and Role-Play Exercises
A few clients noted that older versions lacked some interactive elements. For example, staff sometimes wanted more quizzes, practice exercises, or gamification to stay motivated.
Our Response: With the new upgrade, we added built-in assessments, scenario-based exercises, leaderboards and interactive features that keep training fresh and engaging.
“The interactive role-plays are my favorite part. My team isn’t just watching videos — they’re practicing skills that matter.”
Coaching Guides and Manager Dashboards Now Included
Some respondents - especially store leaders - said they wished for more manager tools to reinforce training on the floor.
Our Response: We listened. The upgraded SalesRX includes manager dashboards, coaching guides, and recommended discussion prompts to help leaders keep the training alive in daily operations.
How Long Retail Sales Training Really Takes (Survey Insights)
A small group of clients felt training took longer than expected, particularly when staffing levels were tight.
Our Response: We don’t shy away from this point because it’s true: SalesRX takes time. But here’s the reality: retail sales mastery isn’t about “getting through training” once and checking a box.
It’s about developing habits that stick. Our system is designed for retailers who see training as an ongoing process, not a one-and-done event.
Retailers can take their cues from other retailers like Sephora, which has Sephora University. They train people for between 15 minutes and an hour every day. When Barneys was around, leaders would start out every day with between 45 minutes to an hour of training.That’s why SalesRX modules are built for consistency, reinforcement, and mastery ... the same way athletes or musicians practice daily. If your goal is real performance improvement, investing the time is what separates retailers who plateau from those who dominate their markets.
Is SalesRX Worth It? (The Verdict)
The survey confirmed what we’ve long believed: SalesRX works. It equips retail teams with the mindset, skills, and confidence to sell more effectively, while giving managers tools to drive consistent performance.
83% of users saw double-digit sales growth within six months.
72% improved conversions, 65% increased transaction size, and 78% improved customer connection.
Yes, we’ve had growing pains. Like any system, earlier versions weren’t perfect. But those critiques have fueled continuous improvement, leading to the fully upgraded 2023 version of SalesRX that solves the very issues clients raised.
For retailers looking for a proven, scalable way to train their staff — whether you manage one boutique or multiple locations — SalesRX remains the gold standard.
If you’re weighing training options, we encourage you to ask the tough questions. Our clients already have, and their answers helped shape the system into what it is today: a practical, effective, and continually improving tool for retail success.
