The Retail Doctor Blog
Retailers: How To Handle A Customer Complaint in Six Steps
Have you ever tried to make a customer complaint, but couldn't? That happened to me one time when I was speaking in Bost...
Zappos Pays People To Quit - Should you?
I've always said, "The employee should go when their mind has already left." Unfortunately, that often happens quite a w...
Five Retail Sales Training Tips From Selling Shoes
Updated July 8, 2026 The best shoe salespeople never guess a customer's size, they measure it, and they never bring out ...
5 Tips For Battling COVID-19 Through Store Cleaning
This is a sponsored post with P&G Professional Ipsos, a global market research firm, recently used Mystery Shoppers ...
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